Technician II – Elo Touch Solutions – Rochester, NY

November 7th, 2017

Technician II
Elo Touch Solutions
8 reviews

Rochester, NY 14623

About Elo:

Elo Touch Solutions is a leading global supplier of touch-enabled technology, products and industry solutions with employees in 16 countries worldwide. The Elo portfolio encompasses the broadest selection of OEM touchscreen components, touch monitors, and all-in-one touch computers for the demanding requirements of diverse markets, including gaming machines, hospitality systems, industrial automation, interactive kiosks, medical devices, office equipment, point-of-sale (POS) terminals, retail displays, and transportation applications. Since Elo founders pioneered the touchscreen over 40 years ago, the Elo touch experience has consistently stood for quality, reliability and innovation.

Job Purpose & Responsibilities:

  • Test and inspection of Elo products returned from customers
  • Pre and post repair cleaning of customer returned product
  • In depth electrical diagnosis of failed product
  • Share best practices with other technicians performing similar duties
  • Create, review and markup test plans and process documents
  • Lead root cause analysis and failure mode diagnosis and document findings
  • Loading and unloading of bench or repair cell inventory
  • Pick and stage of customer return product for repair
  • Complete repairs by adjusting, calibrating, aligning, modifying, repairing or replacing parts, components or circuitry
  • Document repair information into database (SAP and Excel) and quality data collection is required
  • Maintain safe work environment by following codes and standards
  • Follow all ISO and EH&S procedures
  • To maintain a work station to a 5s standard as defined by Elo
  • Provide feedback and suggestions on process improvements
  • Ability to solder and de-solder to industry standards
  • Attention to detail
  • Organized – ability to multi-task and prioritize effectively
  • Adaptability and ability to work under pressure – time management
  • Effective problem-solving abilities – for technical issues

Ideal Background:

  • Computer and electronics technician with a minimum of 3-years diagnose and repair experience
  • Intermediate experience with Microsoft Office applications
  • Previous experience working with ERP systems (SAP)
  • Associates degree in related field


Associates degree or equivalent work experience in related field

Specific Professional Skills/Competencies:

  • Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
  • Experience and understanding with Quality Management Systems (QMS)
  • Microsoft Office – Outlook, Excel, Word, Skype Business
  • ERP Systems – SAP
  • Familiarity with 5s methodology

Physical Demands:

  • Ability to lift up to OSHA single person lift requirements
  • Ability to sit, stand, bend or walk for prolonged periods of time
  • Ability to travel unrestricted

Job Type: Full-time

» Apply Now

Please review all application instructions before applying to Elo Touch Solutions.

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