Technician III/Lead – Elo Touch Solutions – Rochester, NY

November 7th, 2017

Technician III/Lead
Elo Touch Solutions
8 reviews

Rochester, NY 14623

About Elo:

Elo Touch Solutions is a leading global supplier of touch-enabled technology, products and industry solutions with employees in 16 countries worldwide. The Elo portfolio encompasses the broadest selection of OEM touchscreen components, touch monitors, and all-in-one touch computers for the demanding requirements of diverse markets, including gaming machines, hospitality systems, industrial automation, interactive kiosks, medical devices, office equipment, point-of-sale (POS) terminals, retail displays, and transportation applications. Since Elo founders pioneered the touchscreen over 40 years ago, the Elo touch experience has consistently stood for quality, reliability and innovation.

Job Purpose & Responsibilities:

  • Expert Level Test, inspection, cleaning, soldering & repair of Elo products returned from customers
  • Act as technical lead for repair services by providing/sharing technical guidance & best Practices
  • Direct cause/root cause diagnoses of Product issues, failures, &/or manufacturing issues
  • Detailed documentation and reporting of work activities
  • Create, review and markup test plans, rework documents, & manufacturing instructions and process documents
  • Evaluate new product designs (NPD) for serviceability and document evaluation to provide feedback & document markups
  • Review and provide technical guidance on as relates to Engineering change requests and their impact on customers, inventory, service centers, & rework/remediation plans
  • Contribute to product service strategies (parts, assemblies and software) by providing expert analysis of use ability, serviceability, & reliability of current and new products
  • Maintain compliant work environment by following all ISO, EH&S, 5s and/or other standards/codes as they apply
  • Attention to detail
  • Organized – ability to multi-task and prioritize effectively
  • Adaptability and ability to work under pressure – time management
  • Effective problem-solving abilities – for technical issues

Ideal Background:

  • Computer/electronics technician or engineer with a minimum of 5-years diagnose and repair experience
  • Advanced experience with Microsoft Office applications
  • Knowledge, Understanding, & Experience with Quality Management systems Specifically in the areas related to failure mode analysis, root cause analysis, 8D reporting’s, and 5s work environment standards.
  • Previous experience working with ERP systems (SAP)
  • Bachelors degree in related field


Bachelors degree or equivalent work experience in related field

Specific Professional Skills/Competencies:

  • Experience in analyzing and troubleshooting of electro-mechanical systems, software (i.e. Windows, Linux, Mac) and hardware (i.e. PC, monitor)
  • Experience and understanding with Quality Management Systems (QMS)
  • Microsoft Office – Outlook, Excel, Word, Skype Business
  • ERP Systems – SAP
  • Familiarity with 5s methodology

Physical Demands:

  • Ability to lift up to OSHA single person lift requirements
  • Ability to sit, stand, bend or walk for prolonged periods of time
  • Ability to travel domestically and internationally unrestricted

Job Type: Full-time

» Apply Now

Please review all application instructions before applying to Elo Touch Solutions.

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