Installs, modifies, and make repairs to microcomputer hardware and operating systems and provides technical assistance and training to system users
Key Duties / Responsibilities
Travels to customer locations via company vehicle to diagnose, repair, and/or replace computer hardware (PC, terminals, printers, data communication equipment) in accordance with each customer’s service agreements.
Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user’s premises when needed.
Responds professionally to client inquiries in person and via telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs minor remedial actions to correct problems based on knowledge of system operation.
Takes ownership of meeting customer’s business needs.
Coordinates activities and seeks assistance from technical support when appropriate.
Provides updates, status, and completion information to manager, sales, technical support, call center, and customer via voice mail, use of wireless call processing system, or in-person communication.
Attends training in Headquarters and/or outside schools to keep abreast of new operating systems and hardware product developments as determined by manager.
Manages parts inventory in accordance with established guidelines. Keeps all paperwork relating to inventory and parts management up to date.
Submits required paperwork in a timely, efficient, and complete manner.
Manages preventative maintenance schedule in a timely, efficient manner.
Is relied upon to assist other territories and technicians as needed, which may include travel to other metropolitan areas.
May be asked to train new technicians in an On-The-Job manner.
Meets all attendance requirements.
All employees are responsible for demonstrating the company’s Core Values at all times and for using Performance Excellence principles to continuously improve effectiveness, efficiency, products, and services. This includes, but is not limited to, participating on improvement teams, recommending and implementing improvement ideas, and participating in training and other activities to keep up to date on processes, information, etc.
All employees are responsible for supporting and complying with internal and external audits, to include providing information, performing assigned tasks to ensure compliance, and preparing and maintaining evidence that key duties identified as internal controls have been performed.
All employees are responsible for supporting and complying with safety and security policies to promote a healthy working environment.
Education & Knowledge Required
Associate’s degree (A. A.) or equivalent from two-year college or technical school preferred
Experience / Skills / Abilities Required
Two or more years related experience and/or training
Must have a valid driver’s license and be able to drive in a variety of traffic levels throughout the day
Experienced on desktop/peripheral styles/groups applicable to assigned territory
While performing the duties of this job, the employee is frequently required to use hands in a repetitive manner to use hand tools (screwdriver, pliers, etc) and be able to use computer keyboard to enter commands.
The employee is frequently required to reach with hands and arms. The employee is occasionally required to twist the torso. stoop, kneel, crouch, or crawl to access customer equipment, and be able to talk and hear.
The employee must also be able to walk stairs to access customer equipment not on the first floor of a building. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
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